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VIVA AEROBUS RESTATES FULL COMPLIANCE OF CIVIL AVIATION LAW

Published Thursday, December 2, 2021

Regarding the alert issued today by the Federal Consumer Protection Agency in Mexico (PROFECO, for its acronym in Spanish) about the airline, Viva Aerobus reports the following:

  • Viva Aerobus does not charge for “hand luggage”. The airline fully respects the rights of passengers established in the Civil Aviation Law, which clearly specifies that if passengers decide to travel without luggage, they get a preferential fare as a benefit.
  • Viva Aerobus baggage policies fully comply with current legislation. The airline offers, additional to its base fare (Smart), which includes luggage determined by law, other three preferential fares (Extra, Light and Zero) for passengers who travel lightly according to Chapter X Bis on the rights and obligations of passengers, Article 47 Bis, Section X of the Civil Aviation Law.
  • Viva Aerobus stands in solidarity with its passengers, taking care of their economy, offering significant discounts when they do not need to transport certain amount of luggage. Travelers are given freedom of choice to avoid unnecessary payments for unnecessary baggage. 84% of Viva Autobus’s passengers prefer to travel with less luggage, opting for these preferential fares. These figures prove the support, convenience and benefits of the ultra-low-cost model.
  • Viva Aerobus expresses its concern on the improper interpretation of the Civil Aviation Law by PROFECO regarding these baggage policies, which, instead of favoring consumers, harms them. Eliminating these preferential fares would cause an increase in ticket prices.
  • Offering discounts on travel modalities, besides, is a common practice at global level by low-cost carriers given the dynamism and growth this generates in the market.
  • Viva Aerobus operations, flights and ticket sales are not affected by this procedure.

All you need to fly

Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)

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Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)