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Published Tuesday, November 3, 2020

Mexico City, November 03, 2020. - Viva Aerobus, Mexico's ultra-low-cost carrier, announced today that it is permanently getting rid of change fees, effective immediately. As a result of a renewed commitment to flexibility and customer service, passengers who require changing route, date, or schedule timing within the same day of travel, on domestic or international flights will no longer pay any change fee, only the fare difference, if any.

"This decision is the result of active and constant listening to our passenger’s needs. We are facing critical times on aviation, and many airlines are taking tough decisions at the expense of their customer service. Viva Aerobus has been committed since day 1 of the Covid-19 crisis in building back trust to our passengers by finding new ways to protect their “pockets” and provide more flexibility and better customer service”, said Juan Carlos Zuazua, CEO of Viva Aerobus.

This new flexibility policy applies to Viva Smart, Viva Basic and Viva Light combos. Any change in destination, date or schedule timing must be requested up to 4 hours before the flight online at, by dialing the Call Center (toll-free) +1 866 FLY VIVA (+1866 359 8482), at any Viva Tienda in Mexico or at the official airline´s website.

This new flexibility policy adds to the series of initiatives that the airline has established this year in order to stimulate demand, protecting its passengers’ wallets on such unprecedented timings.

Therefore, Viva recalls the creation of ‘TU Aliado’ and ‘Full Refund’. The first one (‘Your Ally’), is a new payment alternative which allows booking a flight and postponing the payment of up to 60% of the total cost, by deferring the Mexican Airport Departure Fee (TUA), from the time of purchase and until flight's departure.

Moreover, ‘Full Refund’ is a new and unique flight insurance, at affordable prices, which guarantees 100% cash refund in the event of any unforeseen situation such as illnesses (including COVID-19), accidents, government travel bans, theft, and adverse weather, among many others.

Finally, regarding our passengers and staff health, Viva Aerobus has implemented the program ‘Viva Contigo’ (Viva With You), which ensures optimal hygiene conditions and prevention measures according to the recommendations issued by national and international authorities.

As a result, Viva established additional disinfection processes in aircrafts and common areas, safe distance guidelines, use of mandatory face masks, and of course the HEPA filters in its brand-new fleet of Airbus a320 aircraft, among many other actions.

"We want our passengers to book and fly with Viva Aerobus with complete peace of mind, with the certainty that they have flexibility and our support if their travel plans change”, added Juan Carlos Zuazua.

Passengers can purchase their tickets at the official Viva Aerobus website:, in the Viva App, at the VivaTiendas or by dialing the Call Center (toll-free) +1 866 FLY VIVA (+1866 359 8482).

About Viva Aerobus

Viva Aerobus is Mexico's ultra-low-cost airline. It started operations in 2006 and today it operates the youngest Latin American fleet with 40 Airbus A320. With a clear vision to give all people the opportunity to fly, Viva Aerobus has democratized the airline industry with the lowest rates in México and the lowest costs in Latin America, making their flights the best value offer. For more information please visit:

Press Contacts

Walfred Castro, Viva Aerobus Corporate Communications Director -

Tarssis Dessavre, Ejecutiva de Cuenta de PRoa Structura - – Tel. 55 5442.4642 - ext.26 / Cel. 55 2751.1709

All you need to fly

Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)

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Monterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, NL, Mexico, C.P. 66600
Call Center
Mexico (Toll free) 81 82 150 150
United States +1 866 FLY VIVA (+1866 359 8482)